Last updated: 17 feb 2025

Privacy Policy

1. Introduction
Pravah Academy ("we") collects/processes your information through https://www.pravahacademy.com/. By using our Platform, you agree to Indian law governance and this Policy.

2. Data Collection
We collect when you:
- Register: Name, DOB, contact details
- Transact: Payment instrument information*
- Interact: Usage patterns, preferences
*Sensitive data collected with consent per Indian laws

3. Data Use
- Service provision & improvement
- Order fulfillment & customer support
- Legal compliance & dispute resolution
- Marketing (opt-out available)
- Research & analytics

4. Data Sharing
- Group companies for service delivery
- Third parties: Payment processors, logistics partners
- Legal requirements: Law enforcement, court orders

5. Security Measures
- SSL encryption for transactions
- Regular security audits
- Employee access controls
However, no internet transmission is 100% secure - users must protect login credentials.

6. Data Rights
- Access/update through account settings
- Delete account via profile (may retain anonymized data)
- Withdraw consent via written request to Grievance Officer

7. Retention Policy
- Retained only for necessary purposes
- Legal compliance: Up to 5 years post-account deletion
- Anonymized data kept indefinitely for analytics

8. Cookies & Tracking
We use:
- Essential cookies (site functionality)
- Preference cookies (language settings)
- Analytics cookies (usage patterns)
Manage preferences via browser settings.

9. International Transfers
Primarily processed/stored in India. Any international transfers maintain equivalent protection standards.

10. Children's Privacy
No services offered to under-18s. Report accidental collection to Grievance Officer.

11. Policy Changes
Notify via email/Platform notices. Continued use implies acceptance.

Contact Information

Grievance Officer:
Mr. Sachin Shekhawat
Address :address - m135 Surajgarh, Rajasthan
Email: support@pravahacademy.com
Phone: +91 99285 13136
Hours: Mon-Fri 9:00 AM - 6:00 PM IST

For policy queries:
Email: support@pravahacademy.com